Clients using Promotional Mailing Types in netFORUM can sync recipient subscription data to netFORUM from Real Magnet. This is a one way transmission from Real Magnet to netFORUM. While subscription activity can be managed explicitly within Real Magnet or within netFORUM’s eWeb page, it is generally recommended that Real Magnet remains the database of record for your subscription activity. If it is the latter, subscriptions are not managed in Real Magnet and there would need to be a custom netFORUM link appended to message templates.

Real Magnet offers the following subscription types that can be mapped back to netFORUM:

  • Unsubscribe to Group Categories or Group
  • Unsubscribe to Message Categories

This guide walks through the different types of subscription activity that can write back to netFORUM to the co_messaging_activity table.

Updating Individual Record Preferences

Typically, Real Magnet is the database of record when it comes to maintaining a recipient’s subscription preference.

Recipient subscription preferences are managed by:

  • Users logging into Real Magnet and manually changing the recipient preference.
  • A one-click unsubscribe link by the recipient.
  • Via a subscription management page that is hosted by Real Magnet.

If a recipient needs to unsubscribe or subscribe it is recommended that it is completed following any of the steps above.

Subscription Activity Transmitted to netFORUM

Below are the workflows per unsubscribe setting in the netFORUM Real Magnet integration.  Tracking information will display in an integrated product provided the following conditions are met:

  1. Subscribe and Unsubscribe tracking is enabled in the Tools section of Real Magnet under netFORUM Management
  2. The recipient in Real Magnet has a valid Primary Key in the Custom Member ID field

When checking the tracking log in the Tools section of Real Magnet under the netFORUM Management tab, it is important to note the following:

  • Records with a non-matching Custom Member ID to netFORUM will fail and subsequently not add additional records to the Real Magnet activity area, or update the Promotional Mailing Types.
  • Tracking will push back on a scheduled basis to netFORUM once daily.

Real Magnet Subscription Activity as Activity Records

In this configuration, the following details in the co_messaging_activity table will not update unless the following conditions are met:

  1. Subscribe and Unsubscribe tracking is enabled in the Tools section of Real Magnet under the netFORUM Management
  2. The recipient in Real Magnet has a valid Primary Key in the Custom Member ID field

UnsubscribeActivity

Real Magnet Subscription Activity as Mailing Activity in netFORUM

In this configuration, the following details the Promotional Mailing Type flag will not update unless the following conditions are met:

  1. Subscribe and Unsubscribe tracking is enabled in the Tools section of Real Magnet under the netFORUM Management
  2. The Manage Unsubscribe section has been configured
  3. The recipient in Real Magnet has a valid Integration ID in the Custom Member ID field

AMSSubscribeUnsubscribeMapped