A suppression is an absolute Do Not Send status in Real Magnet. Once a recipient is suppressed they will no longer receive any emails from that account. It is for this reason that reversing that suppression is a manual process.  Most often a suppression is completed by uploading records to the account via Tools, across accounts using Suppression Across Accounts, or by individual recipient.

A system suppression will occur and require additional measures to reverse:

  • Spam Complaint:  Real Magnet automatically suppresses recipients who register a spam complaint. This cannot be reversed via the instructions below and requires an email from that recipient requesting to be added back to your mailing.
  • User Not Found: Real Magnet automatically suppresses User Not Found bounces if we have received two consecutive user not found bounces.
  • Bad Domain: Real Magnet automatically suppresses Bad Domain bounces if we have received two consecutive user not found bounces.
You can modify the recipient’s suppression status by taking the following steps:

Add Suppression Status (old interface)

  1. Click on the Contacts tab.
  2. Select Simple Search on the left menu panel, and search for the recipient’s record by either last name or email address.
  3. On the Search Results page, click the green Details icon associated with the recipient.
  4. At the top of the View/Edit Recipient page, click the Modify Suppression Status icon in the upper right corner.
  5. Check the Suppress Email box.
  6. Click Submit.

Add Suppression Status (new interface)

  1. Click on the Contacts tab.
  2. Click Recipients on the top left.
  3. Search for the recipient’s record by either last name or email address.
  4. Click on the result, then select the Suppression button.
  5. Check the Suppress Email box.
  6. Click Save.

Remove Suppression Status (old interface)

  1. Click on the Contacts tab.
  2. Select Simple Search on the left menu panel, and search for the recipient’s record by either last name or email address.
  3. On the Search Results page, click the Details icon associated with the recipient.
  4. At the top of the View/Edit Recipient page, click the Modify Suppression Status icon in the upper right corner.
  5. Deselect the check box.
  6. Click Submit.

Remove Suppression Status (old interface)

  1. Click on the Contacts tab.
  2. Click Recipients on the top left.
  3. Search for the recipient’s record by either last name or email address.
  4. Click on the result, then select the Suppression button.
  5. Deselect the check box.
  6. Click Save.