It is inevitable that clients will need to update their version of netFORUM in order to keep up with new functionality and features of netFORUM.  When this upgrade is scheduled, it is imperative that the Real Magnet integrations team is notified.

Testing is not a requirement for a netFORUM upgrade as there is a low likelihood of disruption. However, the integration team must know if any of your credentials have changed.

Upgrading netFORUM

Once your upgrade has been scheduled, send an email to integrations@realmagnet.com.

When an upgrade has been scheduled for a netFORUM integration, in general, there is no disruption of service with the following exceptions:

  • The xWEB credentials will need to be refreshed
  • The xWEB URL is changed

Otherwise, Real Magnet expects that the integration will continue functioning. There are few exceptions to this rule if the version is a jump from 2010 to a later version we do recommend that some generic testing is completed.

Technical Details

The Real Magnet integration requires the following details:
  • xWEB URL
  • xWEB Username
  • xWEB Password

If any of these details change, these details must be supplied to the integrations team prior to the date of the upgrade.

Testing

In order to complete testing for the integration we will require the following credentials:

  • xWEB URL
  • xWEB Username
  • xWEB Password

Once returned, there is an expected turnaround time of 1-2 business days in order to configure on the Real Magnet side.

The test steps we recommend are provided in Testing Documentation that will be supplied to you via the integrations team.

Real Magnet IP addresses

This information can be found in the installation documentation, ensure that the Real Magnet IP addresses have been white-listed.

Halting Integration Services

Prior to the upgrade, Real Magnet can disable tracking and then re-enable once the upgrade is completed.

Additional Notes:

  • Ensure that you supply Real Magnet with a time frame for this upgrade, we can then monitor your Real Magnet integration service, or temporarily disable your upload jobs.
  • Some of these jobs may be connected to a Marketing Automation campaign, it would be best if that Real magnet user were notified that there may be an impact to their campaign.